Once you have received your full order (all items), you are able to process a return via the return portal included in the delivery confirmation email called 'View my order'. From there, you can then select which items you'd like to keep or return.

After you've made a decision for your order, you can click 'Continue' to review your decision and then click 'Complete Purchase & Return' to generate a return label to submit your return. Once submitted, you should receive a confirmation email with the return label included, which you attach the exterior of the return package and drop off the package at the designated return facility.

If you’re unable to drop off your Try Before You Buy order within the try period, contact us at hi@mysilvi.com ahead of time.

If your Try Before Buy order wasn't the perfect fit or colour, don't worry! You can place a new order on our website for the new desired colour and size and you can return the Try Before Buy pillowcase before the trial window ends.

For Try Before You Buy orders you are able to try one Silvi Anti-Acne Silk Pillowcase in your desired colour and size.

If you were charged after returning item(s) reach out to us at hi@mysilvi.com

The pending charge is a pre-authorization and will drop off in 2-3 business days. If you love your pillowcase and decide to keep it, we will charge the card on file 10 days after your order has been delivered.  

At this time our Try Before You Buy offer is only available for our Anti-Acne Silk Pillowcase.

Email us ASAP at hi@mysilvi.com and we'll try cancel it before it ships out. If it's already shipped out, we can still organise a refund!

If we are unable to verify your information sufficiently, your order may be canceled. For more information, please click here.